Frequently Asked Questions
- Who is Top Innovations, Inc.?
- What are your products?
- How to select a right product to meet my cleaning needs?
- I purchased a Steamer, how can I order accessories for it?
- How do you ship the goods?
- What are the warranties for your products?
- How do I do the warranty registration?
- How do I contact the Customer Service?
- Can I return the product back to your company?
- How do I use the various attachments?
- Who is Top Innovations, Inc.?
Top Innovations, Inc. offers household products to make your daily life better. Click here for more about us.
- What are your products?
Top Innovations, Inc. has several products lines. They are Steam Fast, Sew Pro, CleanFast and McCulloch. Please visit our Products section for details.
- How to select a right product to meet my cleaning needs?
Daily Cleaning and Garment Care
Steam Fast products meet your daily cleaning and garment care. SF-227 and SF-260A are designed for light duty cleaning jobs, such as kitchen area, bathroom, window glasses, and furniture cleaning. SF-275 was designed for heavier duty cleaning jobs, such as floor carpet. SP-660, SF-435, SF-420, SF-465, and SP-680 were designed for garment care. ZZ-401 meets most of your sewing needs.
- I purchased a Steamer, how can I order accessories for it?
Please visit the Accessories section. You can order the accessories for your unit there.
- How do you ship the goods?
By default, we ship the accessories by regular mail, and ship the unit by UPS ground or FedEx ground. An extra charge may apply for your special delivery request.
- What are the warranties for your products?
Top Innovations, Inc. offers 1 year parts and labor warranties for all our products. However, the warranties will not cover the accessories. Click here for more details.
- How do I do the warranty registration?
To get proper warranty for your unit, please register at Warranty Registration.
- How do I contact the Customer Service?
You may either e-mail or call our customer service for help. To speak with a representative, please make phone call during our business hours which are 8:00 to 5:00 Central Time from Monday to Friday. Click here for the contact info.
- Can I return the product back to your company?
Yes. If you are returning the product, make sure to contact the seller before you return the unit. Top Innovations, Inc. is not responsible for the unauthorized unit returns. Click here for more details.
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