Unit fails to heat up. Power Indicator Light does not
illuminate.

Unit is not plugged in.

Plug electrical cord into outlet.

Household circuit breaker /
ground fault interrupter has tripped or blown a fuse.

Reset circuit breaker / ground fault interrupter, or replace fuse. If you
need assistance, contact a licensed
electrician.

Unit heats up, but fails to steam. Power Indicator Light does
illuminate.

(NOTE: Always allow proper time for unit to heat up and begin
producing steam.)

Water Tank is empty.

Refill Water Tank using procedures on Page 11 in the instruction manual.

Mineral build-up in unit.

Refer to Removing Mineral Build-Up section on Page 16 of the instruction manual for removal procedure.

Weighted brass ball connected to end of water tube inside Water Tank may have come loose.

If brass ball has become disconnected from tube, simply reattach it by snapping it back onto black nozzle at end of tube.

Steam output is weak or
intermittent.

Steam Control Dial is set to LOW.

Increasing the setting of the Steam Control Dial to MEDIUM or HIGH will result in a stronger (and wetter) flow of steam. Refer
to Pages 12 & 14 of this manual for more information.

Mineral build-up in unit.

Refer to Removing Mineral Build-up section on Page 16 of the manual for removal proceedure.

Unit is emitting water in the steam flow.

Steam Control Dial is set to HIGH.

At the HIGH setting, small amounts of water may be released along with the steam. Decreasing the setting of the Steam Control
Dial to MEDIUM or LOW will reduce this water spotting.

Rattling sound is heard coming from Water Tank.

Sound is being caused by weighted brass ball connected to end of water tube inside Tank.

The weighted brass ball is an intentional design that helps the unit more efficiently utilize all water inside of Tank. If brass ball has become disconnected from tube, simply reattach it by snapping it back onto black nozzle at end of tube.